Terms of Condition and Privacy Policy


Saint Q / Arbeau / Maple Roch are trademarks of Avant Beverage Ltd. All rights reserved. This Policy is valid as of October 2016.

Availability / Shipping of Products:

  1. This Website lists the products that generally are available on-line from Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. From time to time, products may be out of stock or otherwise unavailable. We will attempt to notify you by email within two (2) business days of the order date, if such case arises. If we are not able to contact you, we put your order on hold until we do hear back from you on how to proceed. If we do not hear back within 7 calendar days, we will cancel the order.

  2. Pictures of products / packaging may not be exactly as shown. Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. reserves the right to change the look of its product(s) / packaging as they see fit.

  3. Please allow 1-3 business days to complete an order.

  4. At Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd., we are committed to providing excellent service. If you have received a product for which you are not entirely satisfied with, please contact us with your comments. We typically respond to all complaints within 24 hours and in less than 72 hours.

  5. All Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. products may contain, as an ingredients and/or as traces, potential allergens. Any persons with allergies, intolerance and/or any other medical conditions brought about from the consumption of any confectionery type products that may contain allergens are advised not to consume any Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. products. Doing so would be entirely at their own risk.

  6. Any offers we provide, feature and/or advertise are designed to be used independently, and are not available in conjunction with any other offer(s) and/or promotions unless otherwise stated.

  7. If you wish to have a message included with an order to be shipped to a third party, note that we reserve the right to edit any such message should they contain offensive and/or inappropriate content.

  8. You may cancel / return orders within 3 days of receipt, if it does not meet your expectation for a full refund of order (product only) less 10% handling charges and shipping costs. This offer is conditional on the basis that goods are returned to us in their original packaging and in good condition within 4 business days of the date of written notice cancellation.

  9. The return of any goods / items under this policy is the responsibility of the purchaser. We do not accept responsibility for return postage / shipping costs, items lost and/or damage during transit or in any other circumstances beyond our control, except at our discretion.

  10. All claims must be accompanied by an explanation of the problem as well as your contact information After an analysis of the situation, Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd., at its own discretion, will determine the appropriate remedy, including a refund of payment or a reshipment of product.

  11. We will not offer any refunds when the package you send is returned to us because of any error you make (example: incorrect shipping address, wrong shipping date) when you enter the information via the on-line order process. It can take the Courier Company 2 weeks or more to return an undeliverable package. A package may also be undeliverable when a signature is required upon delivery, but Courier Company is unable to find anyone at the delivery location to sign for the package. The Courier Company may make an additional attempt to deliver the package before returning it. When packages are returned to us, we may examine the contents. If salvageable, we will offer you the opportunity to re-ship that same product at your cost to another address. Sometimes the Courier Company may charge to return a package to us. In that instance, we may choose to have the package destroyed rather than incur further cost. We cannot be held responsible for any errors that are not our own.

  12. All Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. Online Boutique products are guaranteed against manufacturing defects for 1 to 6-weeks from the date of the invoice, depending on the product. Except as expressly stated herein, Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the HIGHLANDMAPLE.CA site. You agree that the sole and exclusive maximum liability to Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. arising from any product sold on the HIGHLANDMAPLE.CA site shall be for the price of the product ordered. In no event shall Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd., its directors, officers, employees and/or other representatives be liable for special, indirect, consequential, or punitive damages related to the sale of any product.

  13. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the full amount of the charge.

  14. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd./ HIGLANDMAPLE.CA is a seller to end user customers only and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. unless previously agreed upon in writing.

  15. Under the Public Health Security and Bioterrorism Preparedness and Response Act of 2002 (the Bioterrorism Act), the FDA and US customs may search parcels and thus may sometimes be held at customs during busy periods. All USA bound retail orders placed on HIGHLANDMAPLE.CA are shipped Ground Shipping via Canada Post / US Postal Service. Please note that Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. will not be held responsible, financially or otherwise, for any delays in shipping time arising out of actions taken be the US customs / FDA representatives.

  16. Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. shall automatically charge and withhold the applicable Canadian sales tax(es) for all applicable orders. Each customer shall be solely responsible for all other sales taxes, duty and/or any other applicable charges that may be required in the region / country that the product(s) is shipped to.

  17. Please note that we cannot ship using a Courier option to P.O Boxes. You must provide a street address for your order. Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery.

  18. We will not be responsible for shipping delays while your product is in transit caused by events beyond our control including, but not limited to, strikes, natural disasters or weather emergencies. Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. will not be able to offer refunds for those reasons.

  19. Shipping cost is calculated automatically using Canada Post Shipping parameters and any shipping schedule is provided with "estimated" delivery times only. Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. are not responsible for delays beyond our control that may occur after orders are delivered / dropped off to the courier office / postal station.

 

Copyright & Legal Policy


  1. By visiting this site you are agreeing to the terms and conditions as outlined in this policy. We reserve the right to change our policy at any time and we encourage you to visit this page from time to time to ensure you are aware of any new changes that we may have made.

  2. ©2016 Avant Beverage Ltd. All rights reserved. Any visitor to HIGLANDMAPLE.CA web pages may download, copy or transmit, any portion of the material in the Web page for informational and non-commercial personal purposes only. Each copy of these materials must retain and/or display copyright and/or any other proprietary notices to Avant Beverage Ltd. on each and all copied transmitted and/or downloaded material.

  3. The text, images, audio files, and/or video files and their arrangement on this site are subject to copyright and other intellectual property protection. Furthermore, the names, logos and taglines are trademarks. These trademarks and other names, logos and service marks may not be modified, and they may not be used, downloaded, copied or distributed in any way except as an integral part of an authorized download, copy or transmission of material in these Web pages. No other use, copying or transmission, in whole or in part, of any material may be made without the express prior written permission from Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd.

  4. Any mention of any awards, prizes and/or any other forms of recognition, from any/all sources, is offered within a broad and non specific format and for informational purposes only, and as such, may not be intended to be associated with any particular product(s) and/or website section(s) any such awards, prizes and/or recognition may be posted in.

  5. The information in these Web pages is provided "as is" without warranty of any kind, either expressed or implied including any infringement of any third party rights. In no event, shall Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. and/or any of its affiliates be liable to any person for any special, indirect or consequential damages relating to this material. All of the information contained in this site, other than products, is intended for informational purposes only and in no way constitutes an offer to buy or sell any other products or services.

  6. Any rights not expressly granted herein are reserved.

 

Privacy Policy


  1. We have a firm commitment to protecting your privacy and security as our customer. We do not sell or trade individual customer contact information with third parties.

  2. We use e-mail links throughout the site to allow you to contact us directly with any questions or comments you may have. Information in these messages is used only to respond to your comments or questions. Your personal information is not shared with third parties without your explicit permission.

  3. You may receive e-mails or mailings from Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. from time to time updating you with new information. If you are currently on our list and do not wish to receive further information from us, please write to us at sales@highlandmaple.ca to have your contact information removed from our list.

  4. Avant Beverage Ltd. reserves the right to co-operate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd., its directors, officers, employees or other representatives will have no legal liability for such disclosures.

  5. A record is kept of your purchases. Your previous orders may be used to present you with the most relevant products and gift ideas and/or to provide you with a better overall virtual shopping experience. Your individual order information will not be shared and/or provided to any third parties for any purposes.

  6. While we carefully select the website(s) to which we may link to, we are not responsible for the privacy practices or the content of those website(s).

 

Security Policy


Security can be an issue for someone purchasing on the Internet. In order to provide the best online protection and security for all Saint Q / Arbeau / Maple Roch / Avant Beverage Ltd. online purchases, we have enlisted the services of Squarespace and Stripe. Read more about Squarespace's security policy here and Stripe's security policy here.